Public Chargers as Necessity: 4 Steps to Improve the Reliability of EV Charging Stations

ChargerHelp

• July 22, 2025

The number of public electric vehicle (EV) chargers is rising, and EV sales show no signs of slowing down.

However, not all residences and communities are equipped with EV chargers, leaving drivers who live in space-conscious dwellings like apartment buildings or in charging deserts—areas with few to no public chargers—out of luck.

Offering reliable EV charging infrastructure (EVSE) in more neighborhoods not only makes access to public EVSE more equitable. It also offers growth opportunities in untapped markets.

Following best practices in how you set up your operation can ensure charger availability for EV owners and build confidence in EVSE in underserved regions. Here are four steps to help you get there so your community leaves your station fully charged and highly satisfied.

A master service agreement (MSA) sets the terms and conditions of the work that will be done by either you or the network provider.

Why It Matters: Unlike a one-time contract, your MSA reflects an ongoing relationship between both parties. It also protects you in case a glitchy software update takes your entire station offline.

What You Can Do: Before you sign on the