The Scary Truth About EV Charger Reliability (And How to Fix It)

ChargerHelp

• October 23, 2024

Imagine pulling up to a charger that appears functional, only to find it offline when you need it most. Or perhaps you drive past a charger that seems out of service, but it’s actually working just fine. These frustrating situations are common for EV drivers dealing with unreliable chargers.

Let’s break down these issues—what we call ghost chargers, zombie stations, and dead end chargers—and explore how ChargerHelp is addressing them to improve EV charger reliability.

One of the biggest challenges for EV drivers is pulling up to a charger that looks available on the app, only to find that it’s completely offline when you arrive.

Inaccurate software reporting is often the cause of ghost chargers. The app shows a charger as online when, in reality, it’s malfunctioning or not connected to the network. Drivers are left stranded without a reliable charging option. According to our recent Reliability Report, up to 16% of chargers report a false status, creating a real headache for EV drivers.

At ChargerHelp, we tackle ghost chargers with our Reliability as a Service (RaaS) solution. Using our EMPWR software platform, we provide real-time diagnostics